Invitation to tender - IT Support, Nene Valley

We are currently inviting quotes from suppliers to provide IT support for our Nene Valley academy based at Coalwharf Road, Wisbech, PE13 2FP. Olive AP Academy - Nene Valley is funded for up to 40 students and we have 14 members of staff.

It has been assessed that the academy will need:

· One full day onsite support every week during term time

· Unlimited telephone and remote technical support

· A helpdesk ticket system that allows auditing to ensure calls are dealt with in line with agreed service level agreement times

· Four days onsite support out of term time to carry out any planned maintenance and equipment audits to ensure the IT systems work effectively

· Advising staff when researching IT solutions for the classroom

· Oversite of all IT infrastructure and local networks to ensure compliance with privacy, cyber security and safeguarding best practice

· A need for flexibility to be able to support academies during key periods

· Initial two-year contract with option to extend up to five years

Please submit a quote, by 3pm on Monday 18 October 2021, to kuda.mika@oliveacademies.org.uk If you would like to arrange a visit to the site, or have any questions please contact Kuda (kuda.mika@oliveacademies.org.uk)

As part of our COVID-19 procedures, you will need to do a lateral flow test up to 24hrs before your visit and a mask will need to be worn around the academy.

Olive Academies is a not-for-profit multi-academy trust, with five academies in the East England and North East London region.